Refund & Cancellation Policy
1. Cancellation Policy
You may cancel your PAN application within 30 minutes of submission for a full refund. After 30 minutes, the application processing begins and cancellations are not permitted.
2. Refund Eligibility
Refunds are applicable in the following cases:
- Duplicate Payment: If you accidentally made multiple payments for the same application
- Technical Errors: If payment was deducted but application was not submitted
- Service Unavailable: If PAN service is temporarily unavailable from government side
- Within Cancellation Window: Cancellation within 30 minutes of payment
3. Non-Refundable Cases
Refunds will not be provided in these situations:
- Application rejected due to incorrect information provided by applicant
- Change of mind after 30 minutes of submission
- Delay in government processing
- Already having an existing PAN card (for new applications)
- Incorrect Aadhaar details provided
4. Refund Processing Time
Once approved, refunds are processed within:
- UPI/Card Payments: 3-5 business days
- Net Banking: 5-7 business days
- Wallet Payments: 24-48 hours
The refund amount will be credited to the original payment source.
5. How to Request a Refund
To request a refund:
- Email us at info@alphatechbla.com with your Application ID
- Call our support at +91 9469062497 (9 AM - 6 PM, Mon-Sat)
- Use the Contact Form below with subject "Refund Request"
Please provide your Application ID, Payment ID, and reason for refund request.
Privacy Policy
1. Information We Collect
We collect the following information to process your PAN application:
- Personal Information: Full name, date of birth, address
- Contact Information: Mobile number, email address
- Government ID: Aadhaar number (12-digit)
- Payment Information: Transaction details (we do NOT store card/UPI details)
- Technical Data: IP address, browser type, device information
2. How We Protect Your Data
We implement multiple security measures:
- 256-bit SSL encryption for all data transmission
- Secure storage with AES-256 encryption
- Regular security audits and penetration testing
- Strict access controls and employee training
- PCI DSS compliant payment processing
3. Information Sharing
We share your information only when necessary:
- NSDL/UTIITSL: Your details are shared with PAN issuing authorities
- UIDAI: For Aadhaar verification
- Payment Gateways: For processing payments (Razorpay)
- Legal Authorities: When required by law
We DO NOT sell or rent your personal information to third parties.
4. Cookies and Tracking
We use essential cookies to:
- Maintain your session while filling the application
- Remember your preferences
- Analyze website traffic anonymously
- Prevent fraudulent activities
You can disable cookies in your browser settings, but some features may not work properly.
5. Your Rights
You have the right to:
- Access your personal data we hold
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent at any time
- Lodge a complaint with data protection authorities
Terms & Conditions
1. Acceptance of Terms
By using Alpha Pan Services website and services, you agree to these Terms & Conditions. If you disagree with any part, please do not use our services.
2. Eligibility
To apply for PAN card through our service, you must:
- Be an Indian citizen or eligible foreign national
- Be at least 18 years of age
- Have a valid Aadhaar number
- Provide accurate and truthful information
- Not already have a PAN card (for new applications)
3. Accuracy of Information
You confirm that all information provided is accurate and matches your Aadhaar details. Any incorrect information may lead to:
- Application rejection
- Delays in processing
- Legal consequences for providing false information
- Forfeiture of application fees
4. Service Timeline
- New PAN: 15-20 working days from application submission
- PAN Update: 20-25 working days
- PAN Reprint: 10-15 working days
These timelines are estimates and depend on government processing.
5. Fees and Payment
- Service fees are non-refundable except as stated in Refund Policy
- Prices are inclusive of GST
- We reserve the right to change fees with notice
- Promotional codes are subject to specific terms
- Duplicate payments will be refunded within 7 working days
6. Limitation of Liability
Alpha Pan Services acts as a facilitator for PAN applications. We are not liable for:
- Delays caused by government authorities
- Rejection due to incorrect information provided by applicant
- Technical issues beyond our reasonable control
- Indirect or consequential losses
Our maximum liability is limited to the fees paid by you.
Contact Us
Office Address
Alpha Tech Computer Institute
3rd Floor Mohju Complex
Baramulla, Jammu & Kashmir - 193101